Refund Policy

At Artozoa, we are committed to your satisfaction. This Refund Policy outlines the conditions under which refunds are processed for our custom art printing and digital artwork services.

1. Refund Eligibility

Orders Before Editing Begins

You may cancel your order for a full refund if:

• The order has been placed but editing work has not yet started
• The cancellation request is submitted within 24 hours of order placement
• No preview has been provided by our team

Orders During Preview Phase

If you're not satisfied with the preview:

• We offer up to 2 free revisions to ensure your satisfaction
• You may request specific changes or adjustments during the preview phase
• If we cannot meet your expectations after revisions, a refund may be issued at our discretion

Non-Refundable Situations

Refunds will not be issued in the following cases:

• After you have approved the final preview and payment has been processed
• After the final digital file has been delivered to you
• If you provided incorrect information or low-quality source images
• For digital downloads that have been accessed or downloaded
• If your dissatisfaction is due to personal preference changes after approval

2. Physical Print Refunds

For physical print orders (A4, A5, or other printed formats):

• Damaged in Transit: If your print arrives damaged, contact us within 7 days with photographic evidence. We will provide a replacement or full refund
• Printing Defects: If there are quality issues with the print itself (not related to your original image quality), we will replace it or issue a refund
• Wrong Product: If you receive the wrong product, we will replace it at no cost or provide a full refund
• Non-Delivery: If your order doesn't arrive within the expected timeframe, please contact us for investigation and potential refund

Return Requirements: For refunds on physical products, you may need to return the item in its original condition. Return shipping costs are covered by us if the issue is our fault.

3. Digital Product Refunds

Digital artwork and files are considered intangible goods and are generally non-refundable once delivered. However, we will consider refunds if:

• The delivered file is corrupted or cannot be opened
• The file resolution or format differs significantly from what was ordered
• Technical issues on our end prevented proper delivery
• The final product differs substantially from the approved preview

4. Refund Process

How to Request a Refund

To request a refund:

1. Contact our support team at support@artozoa.com or via our Contact Page
2. Include your order number and reason for the refund request
3. Provide any relevant documentation (photos of damaged items, screenshots of technical issues, etc.)
4. Our team will review your request within 2-3 business days

Processing Time

Once your refund is approved:

• Refunds are processed through Paddle.com, our payment processor
• Processing typically takes 5-10 business days
• The refund will be credited to your original payment method
• You will receive a confirmation email from Paddle once the refund is processed
• Bank processing times may vary depending on your financial institution

5. Partial Refunds

In some cases, we may offer partial refunds:

• If significant work has been completed but you wish to cancel
• For orders with multiple items where only some are problematic
• If a discount or store credit would better resolve your concerns

6. No Refund After 14 Days

Refund requests for physical products must be submitted within 14 days of delivery. After this period, we cannot guarantee a refund unless there are exceptional circumstances or ongoing quality issues.

7. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks can:

• Result in account suspension
• Prevent future purchases
• Incur additional processing fees

We are committed to resolving any issues directly and quickly. Please give us the opportunity to address your concerns before pursuing a chargeback.

8. Exchanges

If you would prefer an exchange rather than a refund, we're happy to accommodate that when possible. This might include changing the print size, adjusting colors, or making other modifications to better meet your needs.

9. Quality Guarantee

We stand behind the quality of our work. If there's any issue with our editing quality, print quality, or service delivery, we will work with you to make it right. Our goal is your complete satisfaction with the final product.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

11. Contact Information

If you have any questions about our Refund Policy or need to request a refund, please contact us: