Privacy Policy

At Artozoa, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Billing and shipping addresses
• Payment information (collected and processed securely by Paddle.com, our payment processor)
• Photos and images you upload for processing
• Order history and preferences

Important: Artozoa does not directly collect, store, or process your payment card details. All payment transactions are handled by Paddle.com, which is PCI DSS compliant and acts as the Merchant of Record.

Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, navigation patterns)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To process your orders and deliver your custom artwork
• To communicate with you about your orders and our services
• To process payments and prevent fraudulent transactions
• To improve our services and develop new features
• To send you marketing communications (with your consent)
• To comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

• Payment Processing: We use Paddle.com as our Merchant of Record for payment processing. When you make a purchase, Paddle collects and processes your payment information, billing details, and transaction data. Paddle acts as the seller for tax and legal purposes. Please review Paddle's Privacy Policy for details on how they handle your data
• Service Providers: We work with trusted third-party companies to provide hosting, email delivery, and customer support services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties. Paddle, as our payment processor, may share anonymized data for fraud prevention and compliance purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security assessments
• Restricted access to personal information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a machine-readable format

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our services
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Images you upload are stored securely and may be deleted upon request after order completion.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Paddle, our payment processor, may process your payment data internationally in accordance with applicable data protection laws including GDPR, CCPA, and other regional regulations. Paddle maintains compliance with international data transfer requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: